Frequently Asked Questions

What areas do you serve?

LoadPro delivers throughout the DMV region — Washington, D.C., Maryland, and Northern Virginia — within approximately a 50‑mile radius of DC.
We serve all major cities and counties, including Montgomery, Prince George’s, Fairfax, Arlington, Alexandria, Silver Spring, Bethesda, Waldorf, etc.
Can’t find your city? [Contact us] — we’ll confirm service availability ASAP.

What types of items can you deliver?

We handle everything from small packages to pallet freight, including furniture (new & used), legal and medical documents, auto parts, light construction materials, and more.
Note: We don’t transport live animals or hazardous materials.

How fast can you deliver?

Standard delivery: Scheduled by time window (same day or next day)
Express delivery: Same day or next day
Premium same‑day (order by 11 AM/within 25 miles): You choose the service level based on urgency and distance.

How is pricing determined?

Pricing is based on:

Type of service (standard, same‑day, express, etc.)
Distance traveled from pick up to drop off
Item size, weight & vehicle type
Any extra services (assembly, inside delivery, removal)
We offer transparent quotes up front—no hidden fees or fuel surcharges.

Can I track my delivery?

Yes! All deliveries include:

ETAs via text/email
Proof of delivery (signature and timestamp available)
Real-time visibility ensures peace of mind.

What is your cancellation policy?

Cancel anytime before dispatch with no fee.
If a courier is already en route, a small cancellation fee (not to exceed the deposit) will apply. We clearly explain this before booking confirmation.

Are your drivers insured and vetted?

Absolutely.

All drivers are background-checked and uniformed
Vehicles are licensed, insured, and well-maintained
For sensitive items, we follow chain-of-custody protocols and require proof of delivery

What payment methods do you accept?

We accept:

Credit/debit cards (online)
Bank transfers or checks (for business accounts)
Cash (optional in-person)
Payment Apps (Cash App, Venmo, Zelle, Pay Pal)

For new clients, payment is due before service; returning clients enjoy more flexible billing options.

Do you provide packaging materials?

We recommend items be packaged securely before pickup.
LoadPro drivers apply protective wrapping (blankets, shrink-wrap, straps) as needed.
However, we do not provide boxes, tape, or bubble wrap. Extra protection may be added at your request (and cost).

What if I have a fragile or high-value item?

We specialize in fragile, business-critical deliveries.

Use protective covering during transit
Option to upgrade to white-glove handling or inside delivery
Document signed proof of delivery for accountability

Is same-day delivery guaranteed?

For premium same-day deliveries (booked before 11 AM within 25 miles):
Yes — guaranteed delivery before 11:59pm.
For other expedited services, We strive for timely delivery based on driver availability, traffic, and volume.

What do I do if something goes wrong?

LoadPro’s customer service team and dispatch staff are available to help monitor and resolve any issues quickly.
You always have direct access to your courier and live tracking for transparency.